Ngā here ratonga

1. Te ratonga

Kei roto i a CatzServe ngā paetukutuku me ngā taupānga tono ā-ipurangi, te pūnaha hoko (point of sale), ngā mata whāriki, Counter TV, ngā kiosk, ngā taupānga kawe kai me ngā taupānga kaimahi, he papatohu whakahaere me ngā āhuatanga e hāngai ana, pērā i tā te paetukutuku nei me tāu mahere e whakaatu ana. Ka taea e mātou te whakapai ake, te whakarerekē, te whakakapi rānei i ngā āhuatanga i te roanga o te wā. Mēnā ka tangohia e mātou tētahi āhuatanga e utua ana e koe, ka whakamōhio atu mātou i mua, ā, ka whakatikatika i ō utu i runga i te tōkeke.

2. Ngā pūkete me te uru

Me hoatu e koe he mōhiohio tika, me te whakahou i a ia i ngā wā katoa. Ko koe te kawenga mō ngā tāngata e hoatu ana e koe te uru ki a rātou, mō ngā tūranga e tohaina ana e koe ki a rātou, me ngā mea katoa e mahia ana mā tō pūkete. Kia haumaru ngā taipitopito takiuru, ngā PIN me ngā pūrere, ā, whakamōhiotia mai mātou i te wā tonu mēnā e whakaaro ana koe kua whakamahia hētia tō pūkete.

Me whai mana koe ki te mahi mō te pakihi, me pakeke rawa hoki koe ki te uru ki tētahi kirimana.

3. Ngā mahere, ngā utu me te utu moni

Kua whakatakotoria ngā utu ki tāu mahere, tāu tāpae utu, tāu puka tono rānei. Mēnā kāore i whakaaetia he mea kē, ka utua ngā utu i mua, ā, he tāra o Aotearoa, kāore i uru te GST, ka tāpiria ina hāngai. Tērā pea ka utua ngā karere, ngā waea, te taia me te tukatuka utu i runga i te whakamahinga.

Mēnā kua paheke tētahi utu, ka taea e mātou te whakamahara atu ki a koe, ā, whai muri i te tuku pānui, te whakatārewa i ngā āhuatanga utu kia utua rā anō. Ka taea e mātou te whakarerekē i ngā utu mā te tuku pānui neke atu i te 30 rā; ka hāngai te panonitanga mai i tō wā nama e whai ake nei.

4. Te whakamahi whakaaetia

Kaua koe e whakamahi i a CatzServe hei takahi i te ture, hei tuku i te spam, i ngā karere rānei kāore ngā tāngata i whakaae kia riro mai, hei hoko i ngā taonga kua araia, hei tukutuku i te waehere kino, hei whai kia uru ki ngā pūnaha, ki ngā raraunga rānei kāore koe i whai mana ki te uru atu, hei pāhekeheke i te ratonga, hei kape, hei hoko whakahou rānei i a ia me te kore e whakaae mai mātou.

Ko koe te kawenga mō āu tahua kai, āu utu, āu mōhiohio mō ngā mea whakapāha (allergens) me ngā kai ā-taiao, āu tuku me ētahi atu ihirangi, me te whai i ngā ture e pā ana ki tō pakihi, tae atu ki ngā ture mō te haumaru kai, te raihana waipiro, ngā kaihoko, te matatapu, te mahi me te tāke.

5. Āu raraunga

Nōu ngā raraunga e whakaurua ana e koe me ō kiritaki ki a CatzServe. Ka hoatu e koe ki a mātou te whakaaetanga ki te manaaki, ki te tukatuka, ki te penapena hoki hei tārua hei whakarato i te ratonga, me te whakamahi i ngā mōhiohio e kore e tohu i tētahi tangata, pakihi rānei hei whakapai ake i te pūhara.

Ka whakahaere mātou i ngā mōhiohio whaiaro pērā i tā tā mātou kaupapahere matatapu e whakaatu ana. Ko koe te kawenga mō te whai tika ki te kohi i ngā mōhiohio whaiaro e whakaurua ana e koe ki a CatzServe, me te whakamōhio atu ki ō kiritaki me ō kaimahi i te āhua o tāu whakamahi. Ka taea e koe te kawe atu i āu raraunga i te wā e kaha tonu ana tō pūkete, me tētahi wā e tika ana whai muri i tōna mutunga.

6. Ngā utu me ētahi atu ratonga

Mā te kaiwhakarato utu e whakamahia ana e koe (hei tauira, Stripe) e tukatuka ngā utu kāri i raro i ōna ake here. Ko ngā pūhara kawe kai, te rorohiko kaute, WhatsApp me ētahi atu whakaurunga e hono atu ana koe, e whakaratohia ana e aua kamupene i raro i ō rātou here. Kāore mātou e kawe kawenga mō ngā ratonga kāore i raro i tō mātou mana, engari ka āwhina mātou i a koe ki ngā raru ina taea e mātou i runga i te tika.

7. Te wātea me te tautoko

Ka mahi mātou kia wātea, kia haumaru hoki a CatzServe, ā, ka whakamahere i te whakatika i ngā wā marie ina taea. E whakawhirinaki ana te ratonga ki ngā hononga ipurangi, ki ngā pūrere me ngā ratonga a te tuatoru, nā reira kāore e taea e mātou te oati ka wātea tonu, ka kore hapa. Ka mahi tonu ētahi taupānga i te ao ārahi-kore (offline), ā, ka tukutahi ina hoki mai te hononga. Ka whakaratohia te tautoko pērā i tā tāu mahere e whakaatu ana.

8. Te taonga hinengaro (intellectual property)

Nā mātou a CatzServe, tōna rorohiko me tōna hoahoa, me ngā ingoa me ngā tohu o CatzServe me Catalizo. Ka taea e koe te whakamahi i te ratonga mō tō pakihi i te wā e kaha tonu ana tō pūkete. Ka pupuri koe i tō ake waitohu, tohu me ihirangi, ā, ka hoatu e koe ki a mātou te whakaaetanga ki te whakaatu i a rātou ki tō paetukutuku tono, ki ō taupānga me ngā mea taia. Mēnā ka tukua mai e koe he urupare ki a mātou, ka taea e mātou te whakamahi me te kore he nama ki a koe.

9. Ngā taurangi me te ture kaihoko

E whakamahi ana koe i a CatzServe mō ngā kaupapa pakihi. Ki te whānuitanga e whakaaetia ana e te ture, kāore Te Ture Taurangi Kaihoko 1993 (Consumer Guarantees Act 1993) me ngā wāhanga 9, 12A me 13 o Te Ture Hokohoko Tōkeke 1986 (Fair Trading Act 1986) e pā ana, ā, ka whakaratohia te ratonga me te kore he taurangi atu i ērā kua whakatakotoria ki ēnei here. Kāore he mea i ēnei here e here i ngā tika e kore e taea te whakakore e te ture.

10. Te kawenga ture

Ki te whānuitanga e whakaaetia ana e te ture, kāore tētahi o tāua e kawe kawenga ki tētahi atu mō te ngaro tōpū, ngaro ā-hua rānei, mō te ngaro hua, whiwhinga moni, raraunga rānei. Ko tā mātou kawenga katoa i tētahi wā 12 marama e whakatiritiria ana ki ngā utu i utua e koe ki a mātou mō CatzServe i taua wā. Kāore ēnei here e pā ana ki te tinihanga, ki te mahi hē ā-whakaaro, ki tō herenga rānei ki te utu i ngā utu.

Ko koe te kawenga mō ngā kerēme ka ara mai i tō ihirangi, i āu hua, i tō takahi rānei i ēnei here, i te ture rānei.

11. Te whakatārewa me te mutunga

Ka taea e koe te kati i tō pūkete i te wā katoa mā te papatohu, mā te imēra mai rānei ki a mātou; kāore e whakahokia ngā utu kua utua mēnā kāore te ture, tāu mahere rānei e kī ana he mea kē. Ka taea e mātou te whakatārewa, te kati rānei i tētahi pūkete mēnā kua tino paheke ngā utu whai muri i te pānui, mēnā kua tino takahi, kua takahi auau rānei koe i ēnei here, hei tiaki rānei i te ratonga, i ētahi atu tāngata rānei. Ina tika, ka tuku pānui mātou i mua, me te whai wāhi ki te whakatika i te raru.

12. Ngā panonitanga ki ēnei here

Tērā pea ka whakahoutia e mātou ēnei here. Ka whakarerekētia e mātou te rā kei runga rawa, ā, ka tuku pānui neke atu i te 30 rā ki ngā kaipupuri pūkete mō ngā panonitanga nui. Mēnā ka haere tonu tāu whakamahi i a CatzServe whai muri i te tīmatatanga o tētahi panonitanga, ka pā ngā here hou.

13. Te ture whakahaere

Ka whakahaeretia ēnei here e te ture o Aotearoa, ā, kei ngā kōti o Aotearoa te mana whakawā. Mēnā e kore e taea te whakamana tētahi wāhanga o ēnei here, ka pā tonu te toenga. Mēnā he rerekētanga kei waenga i tētahi whakamāoritanga o ēnei here me te putanga reo Pākehā, ko te putanga reo Pākehā te mana.

14. Whakapā mai

Catalizo, Aotearoa. Imēra ki info@catalizo.com mō tētahi pātai mō ēnei here.