Terms of service

1. The service

CatzServe includes online ordering websites and apps, point of sale, kitchen displays, Counter TV, kiosks, delivery and staff apps, a management dashboard and related features, as described on this website and in your plan. We may improve, change or replace features over time. If we remove a feature you pay for, we will tell you in advance and adjust your fees fairly.

2. Accounts and access

You must give accurate information and keep it up to date. You are responsible for the people you give access to, the roles you assign them, and everything done through your account. Keep sign-in details, PINs and devices secure and tell us straight away if you think your account has been misused.

You must be authorised to act for the business and old enough to enter into a contract.

3. Plans, fees and payment

Fees are set out in your plan, quote or order form. Unless agreed otherwise, fees are charged in advance, are in New Zealand dollars and exclude GST, which is added where it applies. Messaging, calls, printing and payment processing may be charged by usage.

If a payment is overdue, we may remind you and, after giving you notice, suspend paid features until it is paid. We may change fees with at least 30 days' notice; the change applies from your next billing period.

4. Acceptable use

You must not use CatzServe to break the law, send spam or messages people did not agree to receive, sell prohibited goods, upload harmful code, try to get into systems or data you are not authorised to access, interfere with the service, or copy or resell it without our agreement.

You are responsible for your menus, prices, allergen and dietary information, offers and other content, and for meeting the rules that apply to your business, including food safety, alcohol licensing, consumer, privacy, employment and tax laws.

5. Your data

You own the data you and your customers put into CatzServe. You give us permission to host, process and back it up to provide the service, and to use information that does not identify any person or business to improve the platform.

We handle personal information as described in our privacy policy. You are responsible for having the right to collect the personal information you put into CatzServe and for telling your customers and staff how you use it. You can export your data while your account is active and for a reasonable period after it ends.

6. Payments and other services

Card payments are processed by the payment provider you use (for example Stripe) under its own terms. Delivery platforms, accounting software, WhatsApp and other integrations you connect are provided by those companies under their terms. We are not responsible for services we do not control, but we will help you with problems where we reasonably can.

7. Availability and support

We work to keep CatzServe available and secure, and plan maintenance for quiet times where we can. The service depends on internet connections, devices and third-party services, so we cannot promise it will always be available or free of errors. Some apps keep working offline and sync when the connection returns. Support is provided as described in your plan.

8. Intellectual property

We own CatzServe, its software and design, and the CatzServe and Catalizo names and logos. You may use the service for your business while your account is active. You keep your own brand, logo and content, and give us permission to display them in your ordering website, apps and printouts. If you send us feedback, we may use it without owing you anything.

9. Warranties and consumer law

You are using CatzServe for business purposes. To the extent the law allows, the Consumer Guarantees Act 1993 and sections 9, 12A and 13 of the Fair Trading Act 1986 do not apply, and the service is provided without warranties other than those set out in these terms. Nothing in these terms limits rights that cannot be excluded by law.

10. Liability

To the extent the law allows, neither of us is liable to the other for indirect or consequential loss, or for loss of profit, revenue or data. Our total liability in any 12-month period is limited to the fees you paid us for CatzServe in that period. These limits do not apply to fraud, wilful misconduct or your obligation to pay fees.

You are responsible for claims that arise from your content, your products, or your breach of these terms or the law.

11. Suspension and ending

You can close your account at any time from the dashboard or by emailing us; fees already paid are not refunded unless the law or your plan says otherwise. We can suspend or close an account if fees are seriously overdue after notice, if you seriously or repeatedly break these terms, or to protect the service or other people. Where it is reasonable, we will give notice first and a chance to fix the problem.

12. Changes to these terms

We may update these terms. We will change the date at the top and give account holders at least 30 days' notice of important changes. If you keep using CatzServe after a change takes effect, the new terms apply.

13. Governing law

These terms are governed by New Zealand law, and the courts of New Zealand have jurisdiction. If part of these terms cannot be enforced, the rest still applies. If there is a difference between a translation of these terms and the English version, the English version applies.

14. Contact us

Catalizo, New Zealand. Email info@catalizo.com with any question about these terms.