This policy explains how Catalizo ("we", "us") handles personal information when you visit this website, contact us, or use CatzServe, our restaurant platform for ordering, point of sale, kitchen screens, delivery and staff management.
We follow the New Zealand Privacy Act 2020 and its Information Privacy Principles. If you have a question about this policy or your information, email info@catalizo.com.
1. Who is responsible for your information
For this website and for the accounts of businesses that use CatzServe, Catalizo is responsible for the personal information we collect.
Restaurants that use CatzServe decide what information they collect about their own customers and staff (for example orders, bookings, loyalty points, rosters). For that information the restaurant is responsible, and we handle it on the restaurant's behalf and only on its instructions. If you ordered from or work for a restaurant that uses CatzServe, please contact that restaurant first; we will help them answer you.
2. What we collect
Information you give us: your name, work email, phone number, restaurant name, number of branches and anything you write when you contact us, book a demo or sign up.
Account and business information: the details of the business and its owners and staff that a business enters into CatzServe, sign-in details (we store sign-in codes and passwords only in protected form), roles and permissions.
Information processed for restaurants: orders, menus, bookings, customer contact details, delivery addresses, loyalty and gift card balances, staff rosters and timesheets, messages and call records sent through the platform.
Technical information: device and browser type, app version, IP address, error reports and security logs that keep the service working and protect it from misuse.
We do not collect full payment card numbers. Card payments are handled by the payment provider the business uses (for example Stripe), under that provider's own privacy policy.
3. How we use it
To provide, run and support CatzServe; to set up and secure accounts; to answer your questions and arrange demos; to send service messages such as sign-in codes, order updates and important changes; to keep records we must keep by law; to prevent fraud and abuse; and to improve the platform using information that does not identify individuals.
We do not sell personal information, and we do not use restaurants' customer information for our own marketing.
5. Storing information overseas
Some of our service providers store or process information outside New Zealand. When we send personal information overseas, we take reasonable steps to make sure it is protected in a way comparable to the New Zealand Privacy Act, as Information Privacy Principle 12 requires.
6. How long we keep it and how we protect it
We keep personal information only as long as we need it for the purposes above or as the law requires (for example tax and employment records). When a business closes its account, we delete or anonymise its information within a reasonable time after any period it has to export its data, unless we must keep it longer.
We protect information with encryption in transit, access controls based on roles, separate data for each business, two-step sign-in for administrators, audit logs and regular security reviews. No system is perfectly secure; if a privacy breach is likely to cause serious harm, we will tell the people affected and the Privacy Commissioner as the law requires.
7. Your rights
You can ask to see the personal information we hold about you and ask us to correct it. Email info@catalizo.com. We will respond within 20 working days. If the information is held for a restaurant, we will pass your request to them and help them respond.
If you are not happy with how we handled your information, please tell us first. You can also complain to the Office of the Privacy Commissioner (privacy.org.nz).
8. This website, cookies and storage
This website does not use advertising or tracking cookies. It saves the language you choose in your browser's storage so the site opens in your language next time. The contact form does not send anything to us directly: it opens your own email app with your message filled in, and you decide whether to send it.
9. Children
CatzServe is a service for businesses. We do not knowingly collect personal information from children for our own purposes. Restaurants are responsible for any information they collect from their customers.
10. Changes to this policy
We may update this policy. We will change the date at the top and, for important changes, tell business account holders by email or in the dashboard before the change takes effect.
11. Contact us
Catalizo, New Zealand. Email info@catalizo.com with any privacy question or request.